refund policy

Returns & Refund Policy

Welcome to Over Maker Studio. Our pieces are limited and exclusive; therefore, we operate under specific terms to ensure the security of our transactions and the integrity of our collectibles. Please read our policy carefully:

1. Eligibility & Timeframe

  • Return Window: Our policy lasts 30 days from the date of purchase. If 30 days have passed, we unfortunately cannot offer a refund or exchange.

  • Item Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original, unopened packaging.

  • Final Sales: All sales are final. We kindly ask that you choose your pieces carefully before completing your purchase.

2. Refunds

  • Inspection: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that the timing of the credit depends on your payment provider’s policies.

  • Qualified Items: Only items sold in perfect condition (without specific "material" or "defective" notations in the original listing) are eligible for returns and refunds.

3. Exchanges & Cancellations

  • Exchanges: We only replace items if they are defective or damaged during transit.

  • Cancellations: Due to the limited nature of our work, any order cancellation requested by the customer is subject to a US$ 20.00 cancellation fee.

4. Shipping & Logistics

  • Return Address:

    • Over Maker Studio

    • Rua Anita Garibaldi, 2536 - Orfãs

    • 84015-050 - Ponta Grossa - PR - Brazil

  • Shipping Costs: You are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

  • Liability: For items valued over US$ 75.00, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  • Transit Damage: If we have agreed to cover return shipping for an item damaged during transit, the maximum refund granted for freight will be US$ 40.00. We recommend using "STANDARD" shipping to stay within this limit.

5. Returned Parcels

  • Customs & Transit: If a package encounters issues during transit (such as customs delays) and is returned to us, we will attempt to ship the package a second time.

  • Unclaimed Packages: If a package is returned to us in Brazil due to a failure to collect it from the local post office, the customer will be responsible for the postage fee of the new shipment.

6. Security Protocol

To ensure a secure shopping environment, all orders are subject to security checks. If a security flag is raised, we will contact you via email to request the following:

  1. A photo of your valid driver’s license/ID (name and address must match the order).

  2. A photo of the credit card used for the purchase (showing only the last 4 digits).

  3. A photo of yourself holding a handwritten note with the current date and the names of the items purchased.

7. Currency & Pricing

All prices on our website are displayed in USD. If your local currency is different, the conversion will be handled at checkout by PayPal or your credit card issuer.